Casino Winner

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Casino Winner is online since 2008 but not always under this name. At the launch the name was Kroon Casino and the Dutch market was their main target market. After the casino was bought by Betsson in 2014 and they had to revoke from the Dutch market they changed the name to Casino Winner. They have a license in Malta and are now targeting many countries in the world. The casino is in 4 different languages (English, Norwegian, Finnish and German).

Getting Started

Entering the homepage you have a choice of different options. First the top menu bar you can choose between Casino, Live Casino, Sport or Virtual Sport. These are the 4 main categories of the casino. The other options are the Promotions Page, Blog and Payments section. On the right side of the page you can find the clear green Register button and the login fields.

Below the top menu bar you can see the bonus offers. Below this section there is a nice ticker with the winners and below that area the games they offer. Scrolling down is the about Casino Winner text followed by the footer.

I ckicked on the Register button and the registration window opened. It's easy and fast to fill in all the details. You can also set the deposit limits in the first registration window and choose between Daily, Weekly or Monthly.

The next step is the confirmation pop-up plus 3 privacy options to finalize your registration. The first one is the communication option where you can choose to receive email, sms or phonecalls. These settings can be changed anytime when you want in your account.

We are in the casino and we get directed to the deposit page where we will make our test deposit. You can choose to deposit 50, 100, 500 or 1000 euro or fill in an amount if you don't like the pre-selected amounts. We choose to make a 10 euro deposit with Neteller. Keep in mind that the first deposit bonus doesn't work with Neteller. At least we didn't received any bonus with our Neteller deposit and this is also stated in the Terms and Conditions. The deposit process went well and fast so no problems at all at this casino.

After our deposit we went to the lobby and choose a game to try. We went for the latest Netent game Ozzy Osbourne. The game page opened and the game was loaded. The game page is very clear and has nice features like fast deposit, big screen size and add the game to your favorites.

It took 3 minutes to finish our 10 euro deposit but it was only for testing so we can't expect too much. The gameplay was good and didn't experience any technical problems or delays.

Games

Casino Winner has 4 main categories where you can choose from. These are:

- casino
- live casino
- sportsbetting
- virtual sports

The Casino offers games from 12+ game providers including the most famous ones like Netent, Play'n Go and Yggdrasil. They have about 50 table games. Their other games assortment includes mainly scratchcards and some bingo games.

The live casino games are offered by Evolution games. They have a spectacular live casino tournament where you can win an iPhone or cash prizes up to 750 euro.

Promotions

The first deposit bonus is a bonus of 100% up to 200 euro plus 50 free spins on the Netent game Twin Spin deluxe. Minimum dpeosit is 20 euro. You can earn another 100% bonus for the sportsbetting section if you make another deposit. This is a bonus of 100% up to 100 euro.

There is no 2nd or 3rd bonus offer but they have other bonus offers like the 'Thank God It's Friday' Bonus of 250 euro and the 'Rock Heaven' promotion where you can win 30.000 euro with a 20 euro deposit.

With the Quickspin tokens you can complete achievements on the slots of the provider Quickspin. The tokens are used to activate bonus features of the game so you can win free spins and extend game play on the games.

Most important Bonus Terms

- You need to check which countries are excluded for the bonus offer. They have a list of 20+ countries who are excluded from bonus offers.
- The first deposit bonus is not available for deposits with Neteller and Skrill
- The wager requirement of the welcome bonus is 15 times within 90 days
- Maximum bet with bonus is 6 euro
- The wagering requirement of free spins winnings is 15 times

Customer Support

The live chat of Casino Winner is a virtual assistant which is not so good. I asked about a bonus because I lost and I got two answers which didnt make sense. But you can also choose to get connected with an agent.

We asked the live agent if we can get a bonus because we lost our first deposit. We got 5 euro bonus after 3 minutes. Very professional and nice live chat agent.

We also tried the email support. We sent an email and got an answer in 12 minutes which is a very good response time.

You can also request a call back which takes between 15 and 60 minutes. 

The last option is of course the FAQ section which is very extended with good answers.

Ready to start

Casino Winner is a good and reliable casino with a strong and long history. They have also sportsbetting and virtual sports next to the casino games and more than 10 game providers with good games. Opening an account is easy and the cashier is very userfriendly.

 

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General info

Official website: www.casinowinner.com
Online since: 2008
Restricted countries: Afghanistan, Algeria, Angola, Australia, Austria, Bahrain, Belgium, China, Cuba, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, France, Georgia, Greece, Hungary, Hong Kong, Indonesia, Jordan, Iran, Iraq, Ireland, Italy, Kuwait, Latvia, Libya, Lithuania, Malaysia, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Poland, Portugal, Qatar, Rwanda, Saudi Arabia, Slovenia, Sudan, Somalia, South Sudan, Spain, Switzerland, Syria, Turkey, Tunisia, UAE, United Kingdom, Yemen, United States and its dependencies, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands
License: Malta

Languages

English, German, Finnish, Norwegian

Financial info

Currencies: Euro
Minimum deposit: 20
Minimum withdrawal: 20
Withdrawal limits: 10.000 euro per day

Deposit methods

MasterCard, Neteller, Paysafe Card, Visa, Sofortuberwaisung, Trustly, Skrill, Direct Bank Transfer

Withdraw methods

Bank Wire Transfer, Neteller, Visa, Skrill, Trustly

Software

Microgaming, NetEnt, NeoGames, Evolution Gaming, Betsoft, Play'n GO, WMS, NextGen Gaming, Blueprint Gaming, iSoftBet, Leander Games, Quickspin, Yggdrasil Gaming, Relax Gaming, Playson, Thunderkick, Amatic Industries, EGT Interactive, Betdigital, Big Time Gaming, Elk Studios, Push Gaming, Pragmatic Play, Red Tiger Gaming, Stakelogic, Just For The Win, Iron Dog Studios, Concept Gaming, Lightning Box, Eyecon, Shuffle Master

Promotions

Welcome bonus: 100% up to €200 + 50 Free Spins
Free spins without deposit: No
Refer a friend: No
Tournaments: Yes
Loyalty program: Yes 

Support

- Live chat
- Email
- FAQ
- Call back

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